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BriefCase

Application Support Executive Job in Cynosure Technologies Pvt Ltd

Application Support Executive

Cynosure Technologies Pvt Ltd 4+ weeks ago
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Job Summary

Job Description: We are a growing IT company providing vertical based solution to SME s pan India directly and through channels.

Skills Required:

  • Good oral & written communication skills
  • Aggressive attitude to handle pressure and complete assigned tasks
  • Ability to communicate and coordinate with other teams
  • Must have sound working knowledge of different software
  • Ability to analyze and troubleshoot

Roles and Responsibilities:

  • Conducting Demo/PoC of application.
  • Onsite/offsite Installation/Implementation of application.
  • Onsite Customer visit for application functional training and query handling
  • Provide first level Technical/Non-technical support (Onsite/Offsite)
  • Understand the issue reported by the customer, analyze and provide appropriate solution
  • Keep technical and product knowledge up to date through self-learning & internal training
  • Ability to identify & solve the user issues over mail/telephone/remote access.
  • Maintain high level of customer satisfaction and product quality.
Experience Required :

1 to 3 Year

Vacancy :

2 - 4 Hires

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