Application Developer Technical Leader (archer) Job in Cencora

Position Purpose:
Cencora is seeking an Application Development Lead to design, configure, and customize the Archer platform. This role involves leading the configuration of new and existing Archer applications, ensuring the system supports all operational environments, and managing the end-to-end Software Development Life Cycle (SDLC) for Archer applications.

Primary Duties & Responsibilities

• System Support: Ensure adequate system support for components like databases, operating systems, network interfaces, and servers.
• Lead Administrator: Act as the lead administrator for enterprise applications, resolving system problems and enhancing system functionality.
• Subject Matter Expert: Serve as a platform expert, educating colleagues on Archer's capabilities and applications, and act as a liaison with IT technical teams.
• Team Leadership: Provide guidance to Administrators I/II/III for end-user support related to CRM applications.
• Health & Stability: Maintain the health, availability, and stability of applications and platforms.
• Change Management: Work with the production team to schedule updates and upgrades, and ensure the appropriate level of testing is conducted before implementing changes.
• Performance Monitoring: Monitor performance metrics for all system features and identify risks, recommending corrective or preventive actions as needed.
• Documentation: Prepare documentation for customer support, including software and network configurations.

Qualifications & Work Experience

• Educational Qualifications:

  • Bachelor s degree in Computer Science, Information Technology, or a related field.
  • 6+ years of relevant experience in application support, system administration, or database administration.
  • Technical Lead Experience: Experience working as a technical lead, particularly with RSA and Data fields.
  • Client Interaction & QA Experience: Preferably experienced in client interactions, testing, and quality assurance.

• Preferred Certifications:

  • Salesforce Certified Administrator
  • Microsoft Certified Systems Administrator (MCSA)
  • ITIL, ITSM Certifications

Skills & Knowledge

Behavioral Skills:

• Conflict resolution
• Creativity & innovation
• Decision-making
• Planning & presentation
• Risk-taking

Technical Skills:

• Identity & Access Management
• Database Administration
• IT Support (Software & Hardware Installation, Troubleshooting)
• Software Validation & Standard Operating Procedure Design
• Systems Integration
• IT Regulatory Compliance (e.g., SOX Compliance)

Tools & Technologies:

• Configuration Management: Ansible, Puppet
• Citrix Technologies: XenDesktop, XenApp, XenServer
• Operating Systems: Windows, Linux, Citrix, IBM, Oracle, SQL
• ERP Systems: Sage, ASW, SAP
• CRM Systems: Salesforce Marketing Cloud, Sales Cloud
• Java Frameworks: JDBC, Spring, ORM, JPA, JEE, JMS, Gradle
• RDBMS: Relational Database Management Systems
• Networking: DNS, HTTP, LDAP, SMTP