BriefCase
BriefCase

Sr Support Engineer Job in Cadenz.ai

Sr Support Engineer

Cadenz.ai 4+ weeks ago
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Job Summary
    TheDataTeam is looking for a Sr Support Engineer who will be responsible for the following:
  • Troubleshoot tickets in data applications, including by triaging to the team
  • Identify Root Cause across the technology stack of cloud, frontend, backend, database, and big data
  • Handling customer communication proactively
  • Working with development team for issue resolution, as required
  • Managing ticketing system and ensuring comprehensive knowledge base of FAQs and best practices is kept up to date
  • Maintaining and updating technical documents and procedures
  • Mentoring juniors in a dynamic team setting
  • Manage stakeholders with proactive communication upholding TheDataTeam's brand and values
    Key skills:

  • Strong problem-solving ability
  • Total 5+ years of experience in support with a minimum of 3 years of experience in supporting big data applications and platforms
  • Should have supported one of the Hadoop distributions (e.g. Hortonworks or Cloudera)
  • Should have supported API-driven applications (e.g. REST) including backend databases
  • Experience in at least one cloud environment (GCP/AWS/Azure) is preferred
  • Hands-on experience in Incident and Problem management.
  • Should have good code review and debugging skills
  • Troubleshooting and identifying Root Cause analysis like Fishbone analysis & PERT chart.
  • Good knowledge of the ITIL framework, certification would be an added advantage.
  • Handling customer communication and should have used collaboration tools like Remedy / Jira or any other ticket tools.
  • Managing ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date
  • Maintaining and updating technical documents and procedures
  • Minimum Bachelor degree in Computer Engineering or IT
Experience Required :

5 to 8 Years

Vacancy :

2 - 4 Hires

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