Sr. Support Engineer (data Center Technologies) Job in Curvature

Park Place is looking for a Sr. Support Engineer (Data Center technologies) who will act as a level-3 engineer for troubleshooting issues related to Data Center Technologies with the expert hands-on knowledge of routing & switching technologies for its Central Engineering department. Central Engineering delivers technological support services for operationally critical user environments. Primary responsibilities for this role will be to deliver technical service to customers in the areas of remote troubleshooting, configuration assistance, delivering projects, and sharing the root cause analysis.

Location

Banglore, India

Job Description

ESSENTIAL FUNCTIONS

Responsible for remotely troubleshooting Data Center technologies related issues with Cisco and other vendor products
Responsible for remotely troubleshooting Routing & switching related issues with Cisco routers and switches
Responsible for troubleshooting hardware related issues with Cisco devices
Keep customer informed throughout the lifecycle of the service request
Develop and share knowledge with fellow service members
May perform other duties as assigned depending on the available skills
Willing to work on others time zone occasionally

MINIMUM QUALIFICATIONS

At least 7 to 8 years of hands on experience in Data Center technology domain
Expert in troubleshooting on issues related to Routing and Switching technologies
Knowledgeable in troubleshooting hardware related issues of cisco routers and switches
CCNP or CCIE in Data Center or CCIE in R&S with hands on experience with Data Center

PREFERED QUALIFICATIONS

Bachelor s degree in electronics and communication or Computer Science highly preferred
Willingness to develop soft and technical skills required to be successful on a long run
Minimum of 7 to 8 years of industry experience as a Network Engineer with DC experience
Product knowledge and hand on experience on Cisco Nexus switches, MDS and Fabric interconnect switches is mandatory
Proficiency in the use of service desk software, updating tickets and understanding the tools presented and offered in a standard service desk/ticketing software suite
Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers
Strong problem and troubleshooting skills with the ability to think outside the box to drive issues to resolution
Ability to handle and resolve recurring problems
Effective with time management and prioritization
Must be able to learn and understand new technologies quickly