Lead Contact Centre Job in Avanse Financial Services Ltd.

Key Responsibilities
Daily follow-up with customers for collection through tele-calling
Responsible to review account allocations and collections targets by bucket
To identify and implement strategy as may be required from time to time for improving collections.
Formulating collection strategies that are effective in helping partners to achieve collection targets.
Ensure daily MIS and reporting of daily calling report
Responsible to drive the achievement of resolution and roll back targets in the portfolio assigned to CE and CM
Ensure and monitor and review the daily resolution rate as decided by the prevalent collection strategy
Fix appointment for the field collections team for collecting payment
Help to set up a strong, standardized and smooth functioning line in collections process
Ensure strict adherence to processes and control measures.
Ensure adherence to regulatory requirement and integrity in all team operations and customer handling.
Ensure customer centricity- Ensure adherence to code of conduct and work to minimize customer complaints.
Periodic management reporting, updating reporting decks & management reviews as required
Key Accountabilities
Achievement of Collection targets rolled out for the Month, Quarter and Year
Manage daily/ weekly/ monthly collections with optimum productivity and performance.
Capacity planning and portfolio action planning keeping in mind the macro environment.

Required Experience
8 -10 years
Digital and tele collections with NBFC experience would be preferred.
Should have experience of managing Unsecured and secured business
Thorough knowledge of legal is must

Eligibility

MBA