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BriefCase

Opening For Contact Center-credit Card Lead For Leading Bank Job in Acura Solution

Opening For Contact Center-credit Card Lead For Leading Bank

Acura Solution 4+ weeks ago
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Job Summary

Roles and Responsibilities

Responsible for creating and maintaining database in CRM.Will work within the boundaries of our business model using expertise of the productCoordinating with various Central office teams like Product, BI, DSU, Strategy, ServiceEstablishing a Virtual Relationship Management Channel from the ground up, with a presence in key places across locationRecruiting, leading, and managing a team of Sales Managers, Program Managers, and VRMs in all of the channel's locations.Configuring all parts of the Contact Center/Dialer operationsLead, coach, and mentor team members in terms of sales goals and service experience.Drive the business and ensure that all productivity parameters are met, including operational (number of calls per agent, login hours, talk time, base coverage, etc. ), qualitative (script adherence, TAT, communication quality, etc.) and business-related (Balance sheet lift, Cross Sell, Number of Sales etc)


Role :-Virtual Relationship HeadIndustry Type Banking/Contact CenterFunctional Area Financial Services, Banking, Investments, InsuranceEmployment Type Full Time, Permanent
Experience Required :

5 to 10 Years

Vacancy :

2 - 4 Hires

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