BriefCase
BriefCase

Phone Banking Channel Job in Avanse Financial Services Ltd.

Phone Banking Channel

Avanse Financial Services Ltd. 4+ weeks ago
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Job Summary

Key Accountabilities
AGENT PRODUCTIVITY
1. Average Appointments per agent
2. Average Calls Per Agent:
3. Average Productive Aux/Agent
4. Agent Quality Scores
BUSINESS
1. Lead to Appointment
2. Liason with the Sales team to increase logins
3. Sales funnel reporting
SKILL DEVELOPMENT
1. Call Monitoring
2. Trainings

Key Responsibilities

  • Developing Phone Business Centre Strategies, staying abreast of new practices and technology
  • To ensure seamless running and management of Phone Business Center.
  • Manager Reviewing and defining Phone Business Center roles, any required shifts and profiles.
  • Develop improvement plans.
  • Ensuring development and training of PBC Staff.
  • To measure and improve Success Metrics.
  • Overseeing a sales team and meeting the defined SLA s targets

Eligibility

  • Bachelors or Masters or any PG degree with good academic record.
  • 4-6 years experience in handling Contact Centre/ Tele sales Unit/ Sales.
  • Experience with listed NBFC or FINTECH will be an added advantage.

Salary : 600,000 - 700,000 per year
Skills Required :
CRM, Dialer platforms, Phone Business Model, Team Handling, Lead generation , Campaign management
Experience Required :

4 to 6 Years

Vacancy :

2 - 4 Hires

Skills Required :

Lead Generation, CRM, Team Handling, Campaign Management

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