Senior Training Manager, India Job in Amazon

DESCRIPTION

Sr Training Manager, CTPS
Are you a learning professional who is customer focused and is passionate about growing resilient talent that evolves with business needs? Our mission is to improve the quality of performance for CTPS Associates and Investigators through high quality and comprehensive learning programs targeting onboarding and improvement throughout the employee lifecycle. We achieve this through analysis of learner performance and customer feedback, and initiate improvements through training and coaching to enable Associates and Investigators to achieve the right outcomes..


We are searching for a Senior Training Manager with global experience managing learning delivery across virtual, in-person, and self-serve modalities. From technical training to professional development activities, this position will be responsible for incorporating key principles of adult education to effectively design and implement consistent training programs and materials aligning with the organizational vision and core values. This position will participate in strategic decision making for our training organization, communicating with stakeholders, and driving results through their teams.

Roles and Responsibilities
Create a learning and development strategy, vision, and action plan to implement dynamic learning systems contributing to the success of the organization. Drive programs to influence our learners key performance indicators (KPI) during training and in production.
Partner with stakeholders to target and implement program improvements for new hire on-boarding and tenured skill building.
Design and implement effective training initiatives and processes to close department and remote workforce gaps.
Work globally with our Ops Leaders to define targeted training strategies across sites.
Basic Job Duties
Plan, direct, and coordinate learning objectives and instructional strategies; including developing the best methodologies for training delivery
Develop the infrastructure for all training and development programs by establishing standardized methods and procedures for delivery, evaluation, measurement and reporting.
Provide oversight on the mandated compliance training programs to ensure that the programs are developed in coordination with established standards and are properly tracked within employee profiles.
Evaluate and monitor the development and effectiveness of these programs.
Develop standardized adult learning principles and programs for targeted audiences.
Select and monitor internal trainers to deliver consistent training programs and services.
Provide guidance regarding training and development practices, policies, and procedures to operations leadership.

BASIC QUALIFICATIONS

Must have 7-10 years direct people management experience
Must have 2+ years project leadership skills
Ability to assess and track training effectiveness through the use of metrics
BA in related field (Masters Preferred)
Managed training teams or delivery across global organizations in large corporation

PREFERRED QUALIFICATIONS

Must have influencing skills and the ability to lead a functional organization without direct authority
MS in Education or Human Resource management or training related field
Demonstrated experience in performance reporting and leadership development/ coaching
Demonstrated experience dotted line reporting to Ops organization to deliver training requirements