Senior Operations Manager Job in Amazon

DESCRIPTION

Business Title: Operations Manager Retail Business Services


Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers.
The RBS group in Chennai is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The teams primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

Roles and Responsibility:
You will be responsible for an Operations team supporting multiple categories that populates/ procures content for the Amazon Catalog, works with vendors to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers across the globe (US, Canada, France, Germany, UK, China and Japan) to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good. Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy / quality of content creation / population done by others, ensuring records are maintained accurately, ensuring utilization of team is high, mentor and train new team members.


Key Responsibilities

Interact with stakeholders at multiple levels to define and deliver solutions for defect elimination
Adapt to changing priorities and lead the change , open to new ideas and have relevance and moderation quality as the top focus
Drives strategic business decisions by influencing key stakeholders/ category leaders using data and structured analysis
Can think big and develop new ideas, nurture new ideas from the team and apply high standards to weed out those that are least valuable
Contributes to building scalable automation that can deliver productivity benefits with joint ownership between tech and program teams for the function
Is comfortable collaborating and influencing team members, working with technology teams and other business groups, and presenting projects to senior leadership on a regular basis
Has the technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams.
Develop the strategy and the management arrangements for key milestones, demonstrating solid progress against plan
Owns end-to-end service delivery and planning, which includes infrastructure, staffing models, resource hiring, and optimizing utilization
Owns Business Continuity Plan for the function


Key Performance Areas
Manage the team of Managers and ensure high service delivery and execution
People Management (leadership role, Category Lead, team management, floor control and retention)
Defect Elimination
Analyzing Trend.
Formulate, Implement, Track career path & Individual Development Plans of each member in the Team
Business Metrics improvement

BASIC QUALIFICATIONS

Qualification & Experience:
Fulltime MBA, with over 4 + years of experience of which a minimum 3 + years in managing people and interacting with customers / stake holders
Demonstrated ability to partner with senior leadership, and lead a team to understand business goals, analyze opportunities and develop improvement project plans for a segment of the business
Proficient in obtaining, organizing, and analyzing data to make fact-based decisions and drive root cause analysis
Demonstrated ability to deliver both strategic and tactical results across diverse cultures from inception to completion
Articulate and able to communicate with employees at all levels across the organization, from front-line associates to executives through white papers as well as verbal communication
Experience working with business teams globally
Technical Background preferred
(If required only) 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
To receive security clearance all candidates must undergo a background check

PREFERRED QUALIFICATIONS

Qualification & Experience:
Masters degree
Strategic thinker, and change agent
Strong oral and written communication skills; strong interpersonal and leadership skills with ability to present and influence at executive level
3 to 5 years of Operations Consulting experience with large Operations Consulting firms leading enterprise level transformation projects.
Lean Six Sigma Black Belt Certification, PMP certified etc.
Adaptable to various situations and business processes to add value cross functionally
Self-starter capable to taking initiative and working with minimal direction
Proven ability to handle confidential information appropriately
Courageous and willing to stand up for their ideas within appropriate guidelines