Quality Manager Job in Am Infoweb - Business Process Management | Kpo Services
You will set the path to success by creating reports demonstrating findings that will facilitate design, training, compliance, and operations. Maintain audit productivity, on-time report delivery, and establish realizable deadlines to meet targets. Create an environment measured by quality-based results. Coordinate and assist in the delivery of staff training. Serve as a point of contact for quality issues and questions. Prepare Metrics/KPI reports and interact with operations and support groups regarding quality improvements. Provides performance feedback and input to all monitored calls to increase service quality real-time discussion. Attend internal and external call calibration sessions as required. Identify and highlight failure modes in the process, identify unethical practices/behavior, and highlight it to the Quality Manager /Account Manager. Generate the QA reports and communicate the same to the Account Manager/ Higher authority. Report/discuss center-wide opportunities to the Quality Manager/Higher authority.
Fresher
2 - 4 Hires
