Customer Support Representative Job in Zolve

ABOUT US

Zolve is building the world s first cross-border neobank for expats and migrants worldwide. In an increasingly connected world, millions of individuals move across countries to chase their dreams, whether it s for higher education or work. With Zolve, we aim to create a financial world beyond borders that provides equitable access for global citizens to global financial products on a single, new-age platform. Our current product offerings are an operational bank account and a high-limit credit card that you can apply for while still in your home country.

KEY HIGHLIGHTS

• Founded by Raghunandan G., Ex-Founder and CEO of TaxiForSure. Investor and Board member in 50+ start-ups, including 5 unicorns
• Backed by some of the top VC funds: Accel, Lightspeed, Softbank, Coatue, DST Global, and Founder Collective
• Stellar peer group with a strong pedigree and work experience
• Zolve s culture is motivating and challenging along with being collaborative and entrepreneurial at the same time
  
  

RESPONSIBILITIES

• Communicating with customers through various channels (email/chat/phone/social media reviews)
• Take ownership of the call and resolve the inquiry to customer s expectations to deepen the relationship and achieve highest level of customer satisfaction
• Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
• Keeping records of customer interactions, transactions, comments, and complaints.
• Build rapport quickly with customers/clients and put them at ease
• Proven high initiative and energy level with good influencing, decision-making and collaboration skills
• Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
• Keeping yourself updated on company products to effectively manage customer queries
  
  

REQUIREMENTS

• Smart Graduates/ MBA or equivalent with excellent communication skills
• 6 months to 5yrs of experience working in customer support roles
• Demonstrated ability to handle highly complex and manual queries, excel knowledge
• Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
• Empathetic, organized, problem solver
• Open to work in shifts (rotational day and night shifts)

The role is based out of Bangalore (Work from Office)