Customer Support Job in Veenashree Kamate

Customer Support

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Job Summary
  • Make outbound calls to the candidate and motivate them to complete job application.
  • Schedule/reschedule the first day of work for the employees and share necessary information.
  • Review the application form and make sure all the details are filled in appropriately.
  • Handle inbound calls and resolve candidates queries.
  • Respond to candidates queries over email/text.
  • Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
  • Provide excellent experience to the candidates.
  • Maintaining a quality score of 90% and above throughout.
  • Escalate issues and seek advice when faced with complex issues/problems
  • Ensure process controls are in place; Maintain, validate and update process documentation as applicable to ensure compliance with documentation requirements.
  • Must be able to propose process improvement ideas that can reduce time, improve accuracy or enhance controls
  • Participate in Team building activities
  • Ensure and maintain the security and confidentiality of client data
  • Ensure Customer Satisfaction
  • Below mentioned is the requirement for Voice hiring, please respond to the email on priority.


Experience Required :

0 to 6 Years

Vacancy :

2 - 4 Hires

Skills Required :

Customer Support Executive

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