BriefCase
BriefCase

Customer Success Associate Job in Zispl

Customer Success Associate

Zispl 4+ weeks ago
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Job Summary

Job Description

Roles and Responsibilities

Looking for outstanding customer success associates who have consistently delivered high customer satisfaction, and thrive in taking full ownership of delivering delight to our customers. You should understand the importance of customer success and take pride in going over and beyond to help the customers.You should put your customer first and should be passionate about helping people. You should have an ability to think on your feet to come up with creative solutions for customer issues.
Preferred Skill Set: At least 06 (six) months of experience in customer service/support on voice/chat/email Great command of English (both oral and written) Comfortable using modern tools like Intercom, Slack, Freshworks, Google Suite and Hubspot
Job Description: Help employees and employers use their health insurance and health benefits in the most seamless way possible Develop a deep level of understanding and knowledge of the entire product, systems and processes Address queries regarding the product and service in a timely and accurate way via phone, email or chat Develop and implement processes on support Meet response time for queries in support Coordinate with insurance partners for resolution/clarifications, if needed Interact with internal and external teams to ensure quick resolution of customer issues Drive 100% customer retention by delivering extraordinary experience.



Experience Required :

1 to 5 Year

Vacancy :

2 - 4 Hires

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