Customer Success Associate Job in Fullthrottle Labs Private Limited

Customer Success Associate

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Job Summary
Key Responsibilities:
  • Own overall relationship with new clients, which includes managing on-boarding, smooth transition, increasing adoption, ensuring retention, and high levels of customer satisfaction.
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
  • Maintain existing customer success metrics and data as directed.
  • Provide critical insights to the product team as a means to improve our developing platform.
  • Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
  • Effectively maintaining client relationships with follow-up, collecting regular feedback.

Required Skills:
  • Minimum experience of 1 to 2 years
  • Good communication skills
  • Experience working with B2B products, SaaS products
  • Preferably comfortable with workingin a start-up.
  • Technical curiosity or experience, willingness to learn new things
  • Proven ability to educate executive decision-makers, building and maintaining relationships with them.

Pre-requisites:
  • MUST have excellent communication and written communication skills
  • Quick learner, adaptable to changing business needs


Experience Required :

1 to 2 Year

Vacancy :

2 - 4 Hires

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