Finly- Customer Success Associate (0-2 Years) Job in Finly

The role would be that of CustomerSuccessAssociate and the location would be Bangalore.

Who We Are :

Finly is a Finance Management & Governance Suite for businesses to automate, gain visibility & control business spend. The platform comprises of a scalable & intelligent Expense Management & E-Procurement System. The powerful policy engine governs all business transactions & an integrated payment technology system allowing automated reconciliations.

Finly was founded with a simple idea: to allow companies to get a better insight into their spend and expenses. Finly has been designed to structure better processes in your company leading to a much more cost-efficient and time-efficient system. By providing the company with complete visibility into its spend, Finly keeps all business systems in sync and offers the most dynamic reporting in the market.

Our goal is to provide finance teams with tools and data that enable them to have real time insights into their spends to make better strategic decisions and remove all spend management hurdles as your business scales.

Who we are looking for:

• Our ideal candidate has successfully recruited for a fast-growing startup in expansion mode and is ready, willing and eager to take on the challenge of helping us to rapidly grow.

• You are a self-starter that anticipates requests and doesnt need a lot of oversight

• Great problem-solving skills, taking a consultative approach to find the best solution

• Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone to different users

• Comfortable giving presentations to groups of any size

Responsibilities:

• Oversee the on-boarding of new accounts and ensure successful implementation. Provide training, mentorship, and support during initial adoption.

• Help our product and engineering team continue to deliver new products at the highest quality

• Develop training materials and support documentation to support user adoption, rapid responses from the support team, and availability of self-help resources.

• Manage day to day communications with dozens of customers

• Manage the long-term health of our customer base

• Create and educate customers on best practices

• Drive engagement through newsletters, webinars, customer council, etc.

• Ensuring 100% customer retention and satisfaction

Why we think you'll love it here:

• Youll work alongside amazing, high-performing colleagues

• Fast career growth, impact, and progression - Customer success is critical to us and this will be a masterclass for the same

WE EMPHASIZE CULTURE AND LOOK FOR PEOPLE THAT SHARE OUR VALUES.

Our Heart is in the Work: We work exclusively with individuals who are passionate about innovation and the company were building

Teamwork Wins Championships: If one of us is has a problem, we all have a problem

Magic Not Sausage: We jump through hoops to deliver only spectacular experiences for our clients

Think Like an Owner: Everyone is an owner of this company and is proactive in identifying what needs to be done and taking action

Run Towards Criticism: We seek constant improvement of ourselves and our products.