Business Analyst Job in Zessta
Job Summary
Responsibilities:
- Manage customer relationships from expectations to results. Build strong customer relationships that lead to high retention and add-on business.
- Define and document customer business functions and processes.
- Act as a liaison between clients and technical team to identify, define and document business needs and objectives, current operational procedures, and problems.
- Analyse the feasibility and develop requirements for new systems and enhancements to existing systems, ensure the system design fits the needs of the users.
Skills and Experience:
- Must have 3 - 10 years of experience.
- Operate as a single point of customer contact to provide status, to resolve key questions/ issues, and to ensure that projects are on track. Manage customer expectations.
- Ability to drive the creation and modification of key documents across Zessta and the customer organization. Documents include contracts, project plans, invoices, etc.
- Leverage knowledge of customer products and business to increase communication effectiveness and to propose future projects.
- Moderately technical with the ability to communicate effectively with engineers and to understand customer and product issues and drive team towards resolution.
- Strong relationship builder with excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
- Proven problem solving capabilities with the ability to think outside of the box strongly desired.
- Working knowledge of Agile Scrum methodology.
- Candidates with prior work experience as Developers/Test Engineers are preferred.
Education:
- Candidates with Bachelor's degree in computer science and Masters in Business are preferred.
Experience Required :
3 to 10 Years
Vacancy :
2 - 4 Hires
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