Business Analyst Job in Zessta

Business Analyst

Zessta 4+ weeks ago

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Job Summary

Responsibilities:

Manage customer relationships from expectations to results. Build strong customer relationships that lead to high retention and add-on business.
Define and document customer business functions and processes.
Act as a liaison between clients and technical team to identify, define and document business needs and objectives, current operational procedures, and problems.
Analyse the feasibility and develop requirements for new systems and enhancements to existing systems, ensure the system design fits the needs of the users.

Skills and Experience:

Must have 3 - 10 years of experience.
Operate as a single point of customer contact to provide status, to resolve key questions/ issues, and to ensure that projects are on track. Manage customer expectations.
Ability to drive the creation and modification of key documents across Zessta and the customer organization. Documents include contracts, project plans, invoices, etc.
Leverage knowledge of customer products and business to increase communication effectiveness and to propose future projects.
Moderately technical with the ability to communicate effectively with engineers and to understand customer and product issues and drive team towards resolution.
Strong relationship builder with excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
Proven problem solving capabilities with the ability to think outside of the box strongly desired.
Working knowledge of Agile Scrum methodology.
Candidates with prior work experience as Developers/Test Engineers are preferred.

Education:

Candidates with Bachelor's degree in computer science and Masters in Business are preferred.

Experience Required :

3 to 10 Years

Vacancy :

2 - 4 Hires

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