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BriefCase

Business Analyst- Customer Experience Job in Flutter International

Business Analyst- Customer Experience

Flutter International 4+ weeks ago
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Job Summary Job Title: Business Analyst Location: Hyderabad, India Role Overview: We are seeking a Business Analyst with a focus on data to join our team at PokerStars. Our organization harnesses data to drive revenue growth, engage players, and ensure compliance. Within our Data & Analytics (D&A) tribe, you'll find numerous opportunities to make a significant impact. This position is part of our Customer Experience workstream, concentrating initially on marketing and gaming data products. Your work will be vital in enhancing player engagement and expanding PokerStars' global market share and revenues by catering to our dedicated player base. As an essential team member, you'll serve as a subject matter expert (SME) and a liaison for the business's data requirements. Collaborating closely with stakeholders, you'll identify, analyze, design, and plan data-driven opportunities that benefit the business. Key Responsibilities: Act as a SME on Customer Experience data products and services. Build strong relationships across the organization, collaborating to tackle complex data challenges and promote continuous improvement. Review and prioritize incoming requests or opportunities, keeping all colleagues updated on progress. Clearly document systems, data, and processes needed to address requests. Create product requirement documents to ensure a shared understanding of business needs and outline necessary data assets and solutions. Identify and manage dependencies across teams until resolution. Monitor deliverable quality and confidently challenge the team's outputs when necessary. Maintain documentation for products and services, ensuring assets are well understood and utilized effectively. Query data assets to evaluate the feasibility of requests. Contribute to enhancing the Customer Experience team s workflows. Define data schemas and SLAs by collaborating with data engineers and consumers. What You ll Bring: Several years of experience as a Business Analyst or Data Analyst. A natural problem solver with a variety of business analysis techniques at your disposal. Experience in a highly regulated industry. Proficiency in working with data, relational databases, and streaming platforms. Ability to query data using SQL, Python, Postman, or similar tools. A talent for assimilating knowledge and sharing it effectively with others. Strong communication skills, with the ability to adapt messages for different audiences. A proactive, energetic approach and motivation to add value. Experience in an agile organization and advocacy for agile practices. If you don t meet every requirement, we still encourage you to apply! We value individuals who are eager to challenge themselves and are passionate about their work. What s In It For You? We offer competitive, experience-based salaries along with a comprehensive benefits package, including: Discretionary annual performance bonus. 30 days of paid leave. Health insurance for you and up to five dependents. A personal interest allowance for learning or hobbies. A cash gift of 34,000 INR for new family additions. 26 weeks of primary caregiver leave and 4 weeks of secondary caregiver leave. External learning support up to 1,000 or equivalent in local currency, plus dedicated learning hours each month, full access to Udemy and Mindtools platforms, in-house leadership programs, and many other training opportunities. The Group: Flutter International is proud to be part of Flutter Entertainment, a global leader in sports betting, gaming, and entertainment, listed on the FTSE 100 index. Our diverse brands and products, alongside our global presence in over 40 countries, distinguish us in the industry. We are dedicated to providing gaming and entertainment experiences that are responsible and sustainable, supported by our remarkable team of over 8,000 colleagues across 28 offices worldwide. What Happens Next? We will respond as soon as possible. If you meet the criteria, we ll invite you for a phone interview, followed by a Zoom or in-person interview if successful. The Team: The Sofia Office Technology Teams consist of 56 roles focused on leveraging technology in everything we do at Flutter International. Our commitment to delivering exceptional, always-available service drives us to excel with the best methodologies and operations. If you are passionate about achieving optimal outcomes, this is the place for you. Our people are: Team players Detail-oriented Inquisitive and curious Explore our current job openings and apply today! More About Technology: Business Analyst - Customer Experience Hyderabad, India
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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