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BriefCase

Senior It Specialist Job in Zerofox

Senior It Specialist

Zerofox 2 weeks ago
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Job Summary

OPPORTUNITY OVERVIEW

ZeroFox seeks a Sr. IT Specialist to support a growing multinational cybersecurity company. The successful candidate will work with the corporate IT team to execute upon daily initiatives and long-term IT goals.


Role and responsibilities

  • Prepare, assemble and ship hardware.Answer client phone calls, e-mails, and service tickets timely and efficiently.
  • Document all client correspondence in the ticketing system.
  • Resolve any customer issues through research and collaboration among departments. Keep up-to-date on the latest software and hardware releases.
  • Work with users and other IT staff to determine and develop specific information systems requirements and processes. Determine the impact on existing systems.
  • Identify, research, and seek resolution to a variety of complex end user technical problems. Respond to technical support requests via walk in, email, and telephone.
  • Develop documentation / instructions of standard operating procedures.
  • Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs. Perform installation, setup, configuration, and troubleshooting for computers, handheld devices and peripherals.
  • Serve as local purchasing agent, including the identification, acquisition, and instillation of user desired hardware and software. Maintain a catalog of user licenses and hardware.
  • Perform other duties as assigned.


Required qualifications and skills

  • IT Support Service experience or similar experience, typically obtained in 3+ years.
  • Experience working with various types of hardware and software, including Apple laptops typically obtained in 1+ years.
  • Solid problem-solving abilities.
  • Strong interpersonal and communication (written and verbal) skills. Ability to communicate complex technical concepts across all organizational levels. Teamwork skills as well as independent focus. Ability to multitask.
  • Written and spoken fluency in the English language.
  • Ability to work occasional evenings and weekends.
Experience Required :

Minimum 3 Years

Vacancy :

2 - 4 Hires

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