Customer Service Executive Job in Yapsody India Pvt. Ltd.
Customer Service Executive
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Your responsibilities: Maintain and develop good relationships with customers through personal contact or meetings Prepare and deliver appropriate presentations on products and services Create frequent reviews & reports with Customer Success and financial data Display efficiency in gathering market and customer information to enable negotiations regarding variations in prices, delivery & customer specifications to their managers Collaborate with team members; gather feedback from customers or prospects and share it with the internal team to achieve better results To provide effective, efficient, professional service and advice to ensure client satisfaction of the highest level via call or email communication. Skill sets/Experience we require: 2+ years of proven work experience as a Customer Success Executive Good verbal and written communication & presentation skills with strong business-related knowledge Thorough understanding of marketing & negotiating techniques Self-motivated with a result-driven approach Good knowledge and experience working on MS Office Hands-on experience working on CRM software is an added advantage Should be comfortable working all shifts, Especially Night Shifts
Fresher
2 - 4 Hires
