Customer Success Associate Job in Wisilica Inc

Customer Success Associate

WiSilicais looking for a driven, patient and passionate problem solver to join our LUMOS Controls team. In this role you will be responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle. Were looking for superior people skills and a positive attitude.

At LUMOS Controls, were helping the world make smarter lighting choices. This means we work with a variety of customers right from LED manufacturers to building developers. And you can be an integral part of these partnerships.

What youll do:

• On-board and train new customers
• Build & strengthen customer relationships
• Manage incoming calls and emails and handle appropriate follow-up calls and emails
• Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
• Coordinate and train all new customer-starts in an efficient and streamlined way
• Have a comprehensive knowledge of the company s business model and product portfolio in order to answer all customer related inquires
• Demonstrate the value of Single Platform to our customers every day by providing amazing customer support
• Qualify product releases by verifying customer requirements are met
• Be the customer champion who is focused on putting the customer s needs first and is vested in improving the customer experience at every phase

Qualification

What you have:

• Bachelor s degree in Electronics/ Software engineering preferred
• 3-7 years of interfacing with clients in a technical sales/support role
• The ability to multi-task
• Exceptional communication skills written and oral
• A positive, polite, confident, sincere and friendly disposition
• The ability to solve problems & think quickly on your feet
• The ability to stay calm, cool and collected during stressful phone conversations
• Flexibility we re growing and evolving, and you ll need to come along for the ride
• An eye for detail
• Quick learner and willing to learn new technologies and tools
• Be available on call during project deployments according to customer time zones we have customers round the globe

Apply