Customer Success Manager Job in Datahut

Requirements: Proven work experience in a Customer facing role. Proficiency in Report building using Google Docs, Google Sheets, MS word, MS excel, etc. Basic understanding of data and technology. We re not expecting you to be a programmer or a data engineer, however - if you have an understanding of how programming and data work - that is sufficient. Ability to make quick and effective decisions on technical and service delivery issues. Strategic thinker with analytical experience, attention to detail, and confidence in leading client engagements. Strong Communication skills: Should be comfortable talking with all levels of customer personnel. Ability to work independently and as part of a team Ability to speak Malayalam and English fluently and must be located in Kerala Roles and responsibilities: Serving as the primary point of contact for all onboarded customer inquiries and issues Ensure timely and accurate data delivery to customers Act as a liaison between customers, senior management and the technical team, effectively communicating customer requirements and technical solutions Develop and maintain customer success plans for key accounts Build trusted relationships with customers and meet deadlines Identify and suggest improvements for client satisfaction across all business areas Encourage customer feedback for continuous improvement Identify and remove customer challenges/blockers Troubleshoot and understand customers' concerns Optimize company processes and enhance Customer Success initiatives