BriefCase
BriefCase

Customer Success Analyst Job in Netrix Llc

Customer Success Analyst

Netrix Llc 4+ weeks ago
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Job Summary
  • Collecting data for dashboards and reports.
  • Basing recommendations based on the data collected and analyzed.
  • Navigate multiple platforms for data on a day-to-day basis, understand how that information flows and who needs what information.
  • Take ownership of the technical onboarding process for new or upgrading customers, ensuring a smooth implementation including initial and ongoing training for customers.
  • Produce actionable insights based on the data by creating reports to recommend strategic actions and solutions.
  • Assist in developing and delivering presentations for senior executives.
  • Help bridge the gap between team data silos by identifying those walls that may be contributing to data isolation.
  • A customer centric mindset and empathy for the humans behind the numbers to frame the analysis to produce long-term customer-centric solutions that support CSMs to retain customers.
  • Compile daily reports on customer usage trends to identify and correct anomalies as early as possible.
  • Lead investigations into red-flagged customer issue metrics, working with cross functional teams to make sure customers needs make it into processes, procedures and even products.
  • ITIL and ITSM experience a huge plus
  • Experience working with large amounts of data (SQL, Python or R)
  • Experience working with survey and analysis tools (MS Forms, Power BI)
  • Strong public speaking, presentation and internal communication skills
  • Excellent Customer Service phone skills
  • Strong writing and documentation skills
  • Previous experience in a similar role 3 + years
  • College Degree preferred Associates Degrees considered
  • Knowledgeable and adept using Microsoft office and ticketing systems ServiceNow experience is a plus.
  • Prefer ITIL certification
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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