Group Lead - Network Domain Job in Wipro Limited
Group Lead - Network Domain
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
Managing day-to-day operations ensure consistent quality and productivity . Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.
Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by associates. Able to adjust messaging to different target audiences with to-the-point communication
Able to adapt quickly to changes in workflows/processes/procedures/product features
Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization
Clearly outline current performance drivers of their market and actions to improve
Maintain a professional and personable demeanor at all times
Roles & Responsibilities:
Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the team s performance to continuous KPI achievement
Managing day-to-day operations ensure consistent quality and productivity . Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.
Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by associates. Able to adjust messaging to different target audiences with to-the-point communication
Able to adapt quickly to changes in workflows/processes/procedures/product features
Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization
Clearly outline current performance drivers of their market and actions to improve
Maintain a professional and personable demeanor at all times
Qualifications:
Graduate
Order Management(Comms)
Group LeaderB2 Voice 24/7 US Time Zone Graduate 5+ Years BPO Experience in Networking domain Presentaion , Stake holder Mangement , People MangemnetQualification : Graduate
Minimum 5 Years
2 - 4 Hires
