Technical Support Analysts Cloud Applications Management Job in Vitrana Inc.
Technical Support Analysts Cloud Applications Management
Vitrana Inc.
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Description:
We are looking for experienced Application Support Engineers with hands-on experience in managing and supporting Java and AI/ML applications on the AWS/Cloud. The support engineer will be responsible for proactively monitoring one or more Vitrana SaaS Applications on the cloud for its customers, responding to, documenting and resolving service tickets in a timely manner according to SLA.
Responsibilities:
- Provide Technical Support to global customers for managing their deployment of Vitrana s SaaS Applications
- Monitoring the customer facing SaaS Applications and its components on the Cloud
- Learn Ticket management tools, internal external communication and processes to deliver top quality service.
- Analyse, identify, and remediate issues within client specific environments.
- Provide exceptional customer service via phone, email and service desk tool as appropriate
- Resolve help desk issues including troubleshooting hardware and software issues
- Perform user administration duties
- Work closely with engineering teams to deliver with quick time-to-market and optimal resources
Requirements:
- 2-5 years of experience in providing Technical/Application Support in rotational shifts
- Minimum 2 years of hands-on working experience in AWS Cloud ecosystem
- Good knowledge of SQL and ability to write queries
- Working knowledge of Linux Operating System
- Ability to deploy, manage, and operate scalable, highly available, and fault-tolerant systems
- Excellent written and verbal communication skills
- Experience with ticketing and time tracking procedures.
- Relentless client-focus, and ability to consistently deliver high-quality customer service.
- Adherence to workflow best practices: attention to detail, thoroughness, and follow-through.
- Degree in Computer Science, Engineering or equivalent preferred
Experience Required :
2 to 5 Years
Vacancy :
2 - 4 Hires
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