Technical Support Analysts Cloud Applications Management Job in Vitrana Inc.

Technical Support Analysts Cloud Applications Management

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Job Summary

Description:

We are looking for experienced Application Support Engineers with hands-on experience in managing and supporting Java and AI/ML applications on the AWS/Cloud. The support engineer will be responsible for proactively monitoring one or more Vitrana SaaS Applications on the cloud for its customers, responding to, documenting and resolving service tickets in a timely manner according to SLA.

Responsibilities:

  • Provide Technical Support to global customers for managing their deployment of Vitrana s SaaS Applications
  • Monitoring the customer facing SaaS Applications and its components on the Cloud
  • Learn Ticket management tools, internal external communication and processes to deliver top quality service.
  • Analyse, identify, and remediate issues within client specific environments.
  • Provide exceptional customer service via phone, email and service desk tool as appropriate
  • Resolve help desk issues including troubleshooting hardware and software issues
  • Perform user administration duties
  • Work closely with engineering teams to deliver with quick time-to-market and optimal resources

Requirements:

  • 2-5 years of experience in providing Technical/Application Support in rotational shifts
  • Minimum 2 years of hands-on working experience in AWS Cloud ecosystem
  • Good knowledge of SQL and ability to write queries
  • Working knowledge of Linux Operating System
  • Ability to deploy, manage, and operate scalable, highly available, and fault-tolerant systems
  • Excellent written and verbal communication skills
  • Experience with ticketing and time tracking procedures.
  • Relentless client-focus, and ability to consistently deliver high-quality customer service.
  • Adherence to workflow best practices: attention to detail, thoroughness, and follow-through.
  • Degree in Computer Science, Engineering or equivalent preferred
Experience Required :

2 to 5 Years

Vacancy :

2 - 4 Hires

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