Head Of Customer Support Job in Vinfotech
Head Of Customer Support
Vinfotech
4+ weeks ago
- Indore, Madhya Pradesh
- Not Disclosed
- Full-time
Job Summary
What you ll be doing
- Build a strong customer relationship management strategy to ensure customer satisfaction
- Manage and monitor daily orders assignments through customer service team
- Coordinate activities with all other functions of the department a
- Establishing and monitor service KPIs
- Monitoring and analyzing results
- Implementing changes accordingly
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
- Implements production, productivity, quality, and customer-service standards
- Identifies customer service trends and determines system improvements
- Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results
- Maximizes customer operational performance by providing help desk resources and technical advice
Skills you Have
- Bachelor's degree or equivalent work experience
- 4+ years of related industry
- Always customer centric
- Extremely patient
- Experience in using use of Customer Support tools, procedures, processes, and metrics
- Excellent customer relationship and communication skills
- Ability to professionally manage and triage customer support incidents and escalations
- Good time-management skills
- Ability to multi-task
- Critical-thinker and problem-solver
- Team player
Experience Required :
4 to 8 Years
Vacancy :
2 - 4 Hires
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