Senior Associate - Student Success Job in Upgrad

About Us:

upGrad is an online education platform building the careers of tomorrow by offering the mostindustry-relevant programs in an immersive learning experience. Our mission is to create a newdigital-first learning experience to deliver tangible career impact to individuals at scale. upGradcurrently offers programs in Data Science, Machine Learning, Product Management, DigitalMarketing, and Entrepreneurship, etc. upGrad is looking for people passionate about managementand education to help design learning programs for working professionals to stay sharp and stayrelevant and help build the careers of tomorrow.

upGrad is the No.1 startup in India, as per the LinkedIn Top Startups 2020 list. This is the thirdyear in a row that upGrad has been featured as one of the Top Startups by LinkedIn after 2018and 2019

upGrad has won the title of ET Best Education Brand 2020

upGrad made it to the GSV Global EdTech 50 List 2020

upGrad won the 'Best Communication and Teaching Platform' in the Education InnovationAwards 2020 by Entrepreneur India

Received Takshila Award by the 3AI Pinnacle Awards 2020 for upGrad s programs in AI,Analytics and Data Sciences

Received Best Corporate Training Programme by the 10th Annual Indian Education Awards2020

upGrad s Android App received the award under Innovative Initiative at the mBillionth Awards2020

Received IAMAI Best Tech for Education 2019

Awards under the Best Education Brands by Economic Times in 2018

Most Innovative Companies in India' by Fast Company in 2017

upGrad ranks as the fastest-growing ed-tech company and overall 7th among all Indianindustries, in terms of revenue, as per The Economic Times and Statista ranking upGrad hasranked amongst the Top 50 in the FT Asia-Pacific High-Growth Companies 2021 List.

What You Would Be Doing

Resolve day to day queries from learners & ensure SLA s are met

Actively mentor learners

Communicate with learners on weekly milestones via email, whatsapp or phone call

Review your student engagement data and modify your mentor-ship plan to ensure programcompletion

Should be competent to handle multiple learners and help them identify their key strengths

Skills Required

Should have strong active listening skill

Should have strong English proficiency

High customer centricity is a must in order to understand student expectations and support them to

achieve their goals

Qualification

Graduate