Technical Support Lead/manager Job in Unilog Content Solutions Pvt. Ltd.
Technical Support Lead/manager
Unilog Content Solutions Pvt. Ltd.
4+ weeks ago
- Mysore, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Essential skills
- Java / J2EE experience 5+ Years
- Product Support/ L3/ L4 for 2 to 5 years,
- Lead / Manager experience in support for 2 + years
Responsibilities
- Trouble shooting of customer issues
- Developing new solutions, enhancements and platform improvements
- Good understanding of development, configuration and databases
- Working with dev ops team for servers, deployment, network to solve infra issues
- Technically lead the team with providing solutions to the issues
- Ensure the team and department SLA s are achieved for all the tickets
- Customer engagement
- Project Management
Skills
- Ability to analyse and problem solve
- Good experience in system design and architecture
- Analyse and validate requirements
- Sound development experience
- Troubleshooting and configuration skills
- Knowledge of technical IT solutions
- Understanding of new systems and technologies
- Technical know-how of IT products and services
- Excellent communication skills & team player
What do we offer?
- Generous leave policies
- Sustainable work-life balance and flexibility
- Competitive salaries as per the Market and Technical Skill sets
- Good Career Progression
- Ability to work and explore and develop your technical skills
Experience Required :
2 to 5 Years
Vacancy :
2 - 4 Hires
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