Senior Technical Support Specialist Job in Sapizon Technologies Llp

Senior Technical Support Specialist

Sapizon Technologies Llp 4+ weeks ago

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Job Summary

Willing to work in US business hours (EST/PST/CST).
Debugging skills on VB Script / Shell script.
From Application Support and Testing background.
Good to have knowledge on basics of DB & Programming.
Troubleshooting issues of Enterprise-level software solutions.
Addressing queries by handling technical issues on remote sessions, answering via calls, emails, chats, & ticketing tools etc.
Experience in handling SaaS based products.
Maintain a strong professional relationship with customers and make sure customer success is achieved.
Knowledge of tools like Jira and Salesforce is an added advantage.
Hands-on experience with basic Linux commands is preferrable.
Good in problem-solving and analytical thinking to resolve the problem quickly.

Qualification :
B.Tech / B.E. / B.C.A / M.C.A

Experience Required :

2 to 4 Years

Vacancy :

2 - 4 Hires

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