Technical Support / Application Support Specialist Job in Sapizon Technologies Llp

Job Type:Full-time

Position: Technical Support / Application Support Specialist

Experience: 6 months to 1 year

Education: BCA/B Tech/BE/MCA

Location: Mysore

Roles & Responsibilities:

• Excellent English communication skill (verbal & written) is must.
• Must be able to work in US shift.
• Must be able to learn and understand enterprise level solutions quickly.
• Troubleshooting issues of enterprise-level software/ ERP software and responding to concerned parties (customers and internal teams).
• Addressing queries by handling technical issues on remote sessions, answering via calls, emails, chats & ticketing tools etc.
• Experience in supporting SaaS based products.
• Maintain a strong professional relationship with customers and make sure customer success is achieved.
• Knowledge on Jira, Sales Force and Citrix is an added advantage.
• Good in problem-solving and analytical thinking to resolve the problem quickly and in an innovative way.