BriefCase
BriefCase

Technical Support Analyst Job in Turgajo Technologies

Technical Support Analyst

Turgajo Technologies 4+ weeks ago
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Job Summary

ROLE AND RESPONSIBILITIES

  • Efficiently understand and be able to escalate complex technical issues to engineering staff
  • Advanced technical knowledge of mobile and web applications
  • Ability to update technical documents
  • Train customers on how to install and use the company s products via web conferencing
  • Support sales with after-sale customer support, including sending relevant documentation and information to customers, ensuring that the product implementation is progressing according to the schedule.
  • Knowledge of support ticketing tools such as Jira and Confluence for documenting.
  • Provide technical support to customers via phone and email
  • Solve technical issues with company s products by using available resources
  • Accurately process and record support and training interactions
  • Enjoys working in a technically challenging environment that allows you to show your creativity and problem-solving abilities
  • Has an inquisitive and open mind, enjoys learning about new technologies and has demonstrated the ability to provide rapid solutions to complex problems
  • Experience working directly with user/customer base, with an ability to have a positive impact on activities from a distance.
  • Rapidly learn Field service management and ERP system space
  • Understand product integrations
  • Maintain strong customer relationship

    QUALIFICATIONS AND EDUCATION REQUIREMENTS

  • Experience in technical support, software industry A MUST and experience doing remote support
  • Proven analytical and problem-solving abilities and adaptability, attention to details and organizational skills
  • Knowledge of ERP system
  • Knowledge of MS SQL
  • Knowledge of database structure
  • Knowledge of JIRA service desk or similar software
  • Good knowledge of creating a knowledge base using various visual tool
  • At a minimum holds a bachelor s degree in MIS with accounting, or a related field of study, with at least 2- 3 years of application support experience
  • Must have advanced knowledge of accounting and or accounting software and Payroll software
  • Must have strong verbal and written English skills (Customers mostly located in the US and Canada)

    PREFERRED SKILLS
    Knowledge of ERP software, Payroll and Accounting software


    Salary : 4-8 LPA
    • Experience Required :

    2 to 3 Years

    Vacancy :

    2 - 4 Hires

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