Technical Support Analyst Job in Turgajo Technologies

Technical Support Analyst

Turgajo Technologies 4+ weeks ago

Indore, Madhya Pradesh
Not Disclosed
Full-time
Permanent

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Job Summary

ROLE AND RESPONSIBILITIES

Efficiently understand and be able to escalate complex technical issues to engineering staff

Advanced technical knowledge of mobile and web applications

Ability to update technical documents

Train customers on how to install and use the company s products via web conferencing

Support sales with after-sale customer support, including sending relevant documentation and information to customers, ensuring that the product implementation is progressing according to the schedule.

Knowledge of support ticketing tools such as Jira and Confluence for documenting.

Provide technical support to customers via phone and email

Solve technical issues with company s products by using available resources

Accurately process and record support and training interactions

Enjoys working in a technically challenging environment that allows you to show your creativity and problem-solving abilities

Has an inquisitive and open mind, enjoys learning about new technologies and has demonstrated the ability to provide rapid solutions to complex problems

Experience working directly with user/customer base, with an ability to have a positive impact on activities from a distance.

Rapidly learn Field service management and ERP system space

Understand product integrations

Maintain strong customer relationship

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Experience in technical support, software industry A MUST and experience doing remote support

Proven analytical and problem-solving abilities and adaptability, attention to details and organizational skills

Knowledge of ERP system

Knowledge of MS SQL

Knowledge of database structure

Knowledge of JIRA service desk or similar software

Good knowledge of creating a knowledge base using various visual tool

At a minimum holds a bachelor s degree in MIS with accounting, or a related field of study, with at least 2- 3 years of application support experience

Must have advanced knowledge of accounting and or accounting software and Payroll software

Must have strong verbal and written English skills (Customers mostly located in the US and Canada)

PREFERRED SKILLS
Knowledge of ERP software, Payroll and Accounting software

Salary : 4-8 LPA

Experience Required :

2 to 3 Years

Vacancy :

2 - 4 Hires