Systems Software Senior Engineer Job in Ttec

TTEC is seeking a Systems Software Engineer to join our IT team based at our Hyderabad India location. We're a global company that is 46,000+ employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.

What you'll be doing:

The Systems Software Engineer is responsible for architecture, design, development and support of the VMware VDI and Desktop Endpoint Infrastructure utilizing Microsoft Endpoint Manager and JAMF cloud tools across the TTEC Global Infrastructure.

The ideal candidate will also be able to efficiently ensure appropriate high availability and other performance considerations within our combined (virtual and physical) Desktop Technology Infrastructure, as well as oversight and support of desktop-specific systems and applications across multiple geographic locations.

You will be responsible for:

Design and optimization of both physical and virtual desktop technology solutions and supporting infrastructure in MEM, vSphere, and JAMF

Hands-on installation, configuration and maintenance of Microsoft, VMware and other desktop virtualization technologies and solutions

Perform standard technical changes and provide escalation support for complex technical issues per established methodologies

Develop automation through script-based solutions utilizing Microsoft PowerShell, VBS, and BASH scripting languages

Responsible for capacity, high availability and disaster recovery planning and support

Participation in defining and/or optimizing standard operating procedures including, but not limited to, best practice security measures to protect the confidentiality, integrity and availability of customer data

Identify issues and risks and work towards timely resolutions

Desired Skills and Experience:

Demonstrated experience and knowledge of desktop engineering, VDI engineering, and managing systems such as MEM, JAMF, Group Policy Management, VMware tools, and other management tools

Ability to setup and maintain a JAMF environment

Experienced in Apple MAC and iOS development and deployments

Good understanding in Network, Security, Firewall, Proxy and VPN technologies, and Call-Center support technologies

Demonstrated expertise in Active Directory and GPO/GPP, and understanding of Shared Storage, Replication, load balancing, and LAN/WAN Technologies

4+ years of expertise installing, configuring and maintaining JAMF and Apple environments

Knowledge in Intune, JAMF, and Apple Business manager integrations

Strong knowledge in automation and zero-touch deployment models

Strong and demonstrated experience with automated deployment platforms and scripting (PowerShell, VBScript, BASH, etc.)

BS in Computer Science or related field

JAMF 200 and 300 certification preferred