Systems Software Sr. Engineer Job in Ttec

TTEC, is seeking aServiceNow Developer to join our Technology Services team.

Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!

What you ll be doing:

Maintain and support ServiceNow operational functions

Ensure the quality of solutions and be responsible for architecting and documenting technical solutions based on client requirements and industry best practices.

Work with a diverse customer base of internal clients to develop processes and solutions that increase and enhance productivity

Use scripting tools & ServiceNow functionality to create scripts and automate tasks

Develop with an understanding of implication of performance, security and best practices for coding and code structure

Perform technical validation and testing to ensure requirements are satisfied with sample data

Recommend improvements or changes to technical and functional designs where appropriate

Load, manipulate and maintain data between ServiceNow and other systems; perform scheduled cloning operations

Perform regular data audits and resolve identified issues

Repair and recover from hardware or software failures; coordinate and communicate with impacted user groups

Escalate to vendor for defect and incident resolution as required

Attain quarterly and annual objectives assigned by management.

What skills you ll need:

B.S. Computer Science, Software Engineering, MIS or equivalent work experience

An experienced professional who possesses a comprehensive knowledge of IT Service Management best practices and procedures, along with project and people management experience

2-5 years of experience as a ServiceNow Developer

Strong verbal and written skills

Strong analytical and problem solving skills

The ability to work well with people from many different disciplines with varying degrees of technical experience.

The ability to adapt to a dynamic, rapidly changing business and technical environment.

System/Process Automation (Orchestration) experience

Experience with ServiceNow Integrations with third party applications

Understanding of ITIL processes and how they are implemented in Service Now

Experience with working or developing in one or more of the following: JavaScript, CSS, AJAX, HTML or HTML 5

ServiceNow Certified Application Developer is a plus

ITIL certification is a plus

Required Knowledge:

Implements and supports full life-cycle integrations

Incident Management

Problem Management

Change Management

Request Fulfillment/ Service Catalog/ Service Request

Knowledge Management

Configuration Management/CMDB

Software Asset Management

Demand Management

Service Level Management

Service Reporting

Release Management