Customer Relationship Manager Job in Tradeindia

Customer Relationship Manager

About Us:

Tradeindia was started in 1996 to offer the Global Business Community a single platform to promote their products and services. Today, it provides a single platform to all the businesses (including SME's & MSME's) for the online promotion of their products and services. Its portal is an ideal forum for buyers and sellers from across the globe, who can interact with each other and conduct the business smoothly, securely and effectively.

Today, Tradeindia has taken the initiative to reform the client servicing segment by becoming a 360 Digital Marketing Solution Provider and an E-Marketplace. Not only it is assisting buyers and sellers to connect with each other, it is also providing support with payment protection plans (TI Pay), Collateral Free Loans (TI Lending) and Logistics (TI Logistics). In fact, Tradeindia.com is the first company in the market which is providing E-Marketplace to SMEs along with solutions like Domain/SSL/Adword/SMO/FB Promotion.

Position Description:

We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.

Skills:

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.
• A bachelor s degree in administration or a related field.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.

Experience : 0 to 2 years

Location:Noida, NCR