Technical Support Engineer Job in Tigi Hr Solution Pvt. Ltd

Technical Support Engineer

Tigi Hr Solution Pvt. Ltd 4 weeks ago

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Job Summary

Seeking a dedicatedTechnical SupportEngineer with 3 to 7 years of experience, open to rotating shifts including mornings, afternoons, and nights on a fortnightly basis.
Proficient in English communication, capable of comprehending and resolving client issues from diverse regions.
Skilled in multitasking, capable of addressing multiple issues either as part of a team or independently.
Profound knowledge ofsupport and communication etiquetteinday-to-day client interactionsas anapplication analyst.
Exceptional command over English to translate complex technical concepts into easily understandable client emails.
Responsible for promptly responding to client emails regarding reported issues and queries.
Collaborating with clients for ongoing issues and product training, as well as coordinating internally with the development team.
Facilitating communication andcoordinationwith teams in theUS and UKto address client issues.
Conducting onlineWebEx meetingswith clients to troubleshoot issues.
Preparing client environments locally, includingVMsetupswith similar configurations, and testing/replicating reported issues and scenarios.
Testing patches and hot fixes in a local environment.
Engaging in in-house support tasks, such as database updates and preparing weekly reports.