Technical Support Engineer Job in Tigi Hr Solution Pvt. Ltd
Technical Support Engineer
Tigi Hr Solution Pvt. Ltd
4+ weeks ago
- Ahmedabad, Gujarat
- Not Disclosed
- Full-time
- Permanent
Job Summary
- Seeking a dedicatedTechnical SupportEngineer with 3 to 7 years of experience, open to rotating shifts including mornings, afternoons, and nights on a fortnightly basis.
- Proficient in English communication, capable of comprehending and resolving client issues from diverse regions.
- Skilled in multitasking, capable of addressing multiple issues either as part of a team or independently.
- Profound knowledge ofsupport and communication etiquetteinday-to-day client interactionsas anapplication analyst.
- Exceptional command over English to translate complex technical concepts into easily understandable client emails.
- Responsible for promptly responding to client emails regarding reported issues and queries.
- Collaborating with clients for ongoing issues and product training, as well as coordinating internally with the development team.
- Facilitating communication andcoordinationwith teams in theUS and UKto address client issues.
- Conducting onlineWebEx meetingswith clients to troubleshoot issues.
- Preparing client environments locally, includingVMsetupswith similar configurations, and testing/replicating reported issues and scenarios.
- Testing patches and hot fixes in a local environment.
- Engaging in in-house support tasks, such as database updates and preparing weekly reports.
Experience Required :
3 to 7 Years
Vacancy :
2 - 4 Hires
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