Technical Support Engineer (night Shift) Job in Tecstub

As a Technical Support Engineer, you will play a crucial role in ensuring the satisfaction of our clients by providing excellent client communication, offering support, troubleshooting issues, and efficiently managing bug reports. Your responsibilities will primarily revolve around resolving client inquiries and issues, creating tickets, and ensuring a smooth client experience during the night shift.

What you ll be doing:

• Provide first-level technical support to clients regarding our eCommerce applications.
• Assist clients in resolving basic technical issues and answer their queries.
• Investigate and troubleshoot reported bugs and issues in a systematic manner.
• Collaborate with the development team to identify root causes and potential solutions.
• Create and maintain detailed tickets for client-reported issues.
• Ensure timely escalation of critical issues to higher support tiers when necessary.
• Maintain comprehensive records of client interactions, issues, and resolutions.
• Contribute to the development of knowledge base articles for common client queries.

What you ll bring:

• 3-4 years of experience in technical support or customer service roles.
• Strong communication and interpersonal skills.
• Knowledge of eCommerce applications and web technologies is a plus.
• Ability to work independently and efficiently during night shifts.
• Familiarity with bug tracking and issue management tools.

About Tecstub:

Tecstub is a renowned global provider of comprehensive digital commerce solutions for some of the world's largest enterprises. With offices in North America and Asia-Pacific, our team offers end-to-end solutions such as strategic Solution Consulting, eCommerce website and application development, and support & maintenance services that are tailored to meet our clients' unique business goals. We are dedicated to delivering excellence by working as an extended partner, providing next-generation solutions that are sustainable, scalable, and future-proof. Our passionate and driven team of professionals has over a decade of experience in the industry and is committed to helping our clients stay ahead of the competition.

We value our employees and strive to create a positive work environment that promotes work-life balance and personal growth. As part of our commitment to our team, we offer a range of benefits to ensure our employees are supported and motivated.

• A 5-day work week that promotes work-life balance and allows our employees to take care of personal responsibilities while excelling in their professional roles.
• 30 annual paid leaves that can be utilized for various personal reasons, such as regional holidays, sick leaves, or any other personal needs. We believe that taking time off is essential for overall well-being and productivity.
• Additional special leaves for birthdays, maternity and paternity events to ensure that our employees can prioritize their personal milestones without any added stress.
• Health insurance coverage of 3 lakhs sum insured for our employees, spouse, and children, to provide peace of mind and security for their health needs.
• Vouchers and giftsfor important life events such as birthdays and anniversaries, to celebrate our employees' milestones and show appreciation for their contributions to the company.
• A dedicated learning and growth budget for courses and certifications, to support our employees' career aspirations and encourage professional development.
• Company outingsto celebrate our successes together and promote a sense of camaraderie among our team members. We believe that celebrating achievements is an important part of building a positive work culture.