Head Of Product Member Support(customer Experience) Job in Tide Platform Limited

Head Of Product Member Support(customer Experience)

Tide Platform Limited 4+ weeks ago

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Job Summary

You have extensive experience in product management (ideally 10+ years) and in the Customer Support vertical (at least 5 years)
You have experience in driving customer satisfaction and team productivity through product-led growth
You have led and scaled a high-performing product management team
You have a good understanding of key players and opportunities in the market
You have a track record of shipping and growing support products at scale
You are obsessed with solving customer and agent problems; you know how to apply product design thinking to product development
You can demonstrate analytical rigour, an innovative mindset, and an obsession with product excellence
You re organised, pragmatic, and capable of leading a cross-functional team
You re comfortable working in a fast-moving company where priorities can change, and processes may need to be created from scratch