Service Head Job in Automotive Manufacturers Pvt Ltd

Service Head

Automotive Manufacturers Pvt Ltd 4+ weeks ago

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Job Summary

Bachelor of Engineering or Diploma in Automobile / Mechanical Engineering
Posses good people handling and leadership skills.
Product and general Automobile Business knowledge.
Proven customer relations skills both in person and over telephone.
Good time management.
Good Administrative skills.
Proven ability to communicate and determine customer s needs and to sell the dealership's parts, service capabilities based on features, advantages and benefits.
Proven Selling Skills.

Contribute to achieving total customer satisfaction by ensuring proper execution of customers service and repair requirements and vehicle delivery on time.
Ensure consistently high quality work of all service and repairs.
Ensuring all apprentices and technicians are adequately trained.
Ensure a safe working environment.
Ensure efficient execution of all repair orders through providing sufficient tools and equipment
Monitor Expense control.
Maintain customer retention and satisfaction.
Meet dealer performance & profit guidelines.
Maintain zero comebacks by conducting random quality inspections and instructing Chief General Technician on self check procedures.
Ensure technician retention and satisfaction (meet minimum Technician turnover rate).
Maintain Technician motivation and morale.
Ensure all customers vehicle are returned in a clean condition
Maintain a clean and orderly service shop through the 4S principles.
Ensure Quality SCP standards are always maintained.