Technical Support Senior Analyst Job in The Cigna Group

Role Overview: Technical Support Senior Analyst

Join our dynamic production support team as a Technical Support Senior Analyst, supporting a diverse portfolio of applications, databases, and services. You will oversee the day-to-day management of production and lower environments, driving technical excellence and customer satisfaction.

The production support team plays a critical role in International Health (IH) by delivering the following services:

• Application Support
• 24/7 Production Support
• Monitoring, batch optimization, and defect resolution.
• Configuration updates, data fixes, and ad-hoc reporting requests.
• Release Management & Change Management
• Collaborating across teams for rapid resolution of customer-impacting incidents.

This role requires someone eager to own service delivery, drive continuous improvement, and champion modernization and automation across processes.

Key Responsibilities

• Provide technical support for IT and business teams, ensuring alignment with Cigna s IT controls and best practices.
• Manage day-to-day delivery against Service Level Agreements (SLAs) to ensure high customer satisfaction.
• Collaborate with development teams to manage and enhance the release process while adhering to governance practices.
• Analyze and resolve technical and data-related issues to exceed SLAs.
• Support the emerging CHSI India team, focusing on International Health Americas services.

Candidate Profile

We are seeking a dynamic, seasoned Technical Senior Analyst with strong expertise in Java, Oracle, and SQL Server.

Ideal Qualities and Behaviors

• Self-Motivated, with a drive for continuous improvement.
• Problem Solver with strong analytical and troubleshooting skills.
• Autonomous and process-minded.
• Ambitious with a passion for improving processes and achieving excellence.

Skills and Experience

• Strong stakeholder relationship and communication skills.
• Proven incident management expertise and experience in day-to-day production support.
• Proficiency in Java, SQL, PL/SQL, and a solid understanding of Oracle databases.
• Demonstrated ability to perform in-depth data and systems analysis and conduct code reviews.
• Knowledge of automation processes and agile frameworks for delivering IT programs.
• Experience managing third-party resources and contracts.
• Familiarity with the wider architectural context of integrated applications.

Preferred Tools and Technologies

• ServiceNow
• Dynatrace & Splunk
• Confluence & Jira
• TOAD (SQL tool)
• Application integrations.
• Knowledge of Windows and Unix OS.

Advantages

• Background in insurance or financial services is highly advantageous.
• Experience working with geographically dispersed teams, integrating technical and non-technical processes.