Technical Support Executive Job in Telligent Support Llp

Technical Support Executive

Experience: 6 Months

About the role:

Are you a customer service professional with an interest in technology? If so, this could be the role for you. We are looking for a self-motivated individual with excellent technical background. Our Technical Support Associate will provide Multi-level assistance by diagnosing and troubleshooting software as well as hardware problems from our customers with the goal of providing the best solution.

Responsibilities:

• Troubleshoot customers software application and/or hardware support, configuration and utilization guidance by email/telephone, remote access and diagnostics
• Resolve Hardware, Software Technical, troubleshoot Laptop Desktop, Networking
• Troubleshooting network problems like network errors, connectivity issues.
• Assembling, installing and troubleshooting computer hardware.
• Installing, troubleshooting & maintaining of operating system, Laptops and notebooks
• Installing and managing Applications on Remote.
• Troubleshooting Internet Problems Both Internet, Intra-Net & VPN
• Managing customer expectations regarding estimated response times

Experience and Education Required:

• Minimum of 6months of experience with Technical Support for international customers
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• Demonstrated ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
• Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods
• Excellent communication skills and high emotional intelligence
• Personal interest in consumer electronics and IT related products and services
• Collaborates with customers and advises about technical issues. Answers questions regarding issues, and makes recommendations
• Excellent Problem Solving and Customer Service Skills
• Ability to think creatively and should have positive attitude.
• Strong analytical & Interpersonal skills

Benefits

• An attractive compensation package with performance-based incentives
• Excellent growth opportunities from internal IJPs
• Outstanding rewards and recognition program & employee engagement activities
• Free unlimited meals
• Free transportation (both ways) for maximum ease
• Medical Insurance

We hire smart and inTelligent people who can dive deep so we're more interested in the areas that you do know instead of those you haven't been exposed to yet.

Telligent Support has been pioneers in gaming and consumer electronics industry with vast experience in providing business process outsourcing solutions and services to global customers. We ensure we take care of our employees and are treated with the highest standards as we believe "Happy Employees Equals Happy Customers". Please visit us at www.telligent.in for further details.