Senior Engineer Network Support Job in Tejas Networks

Who we are:

With our global deployment experience for blue-chip clientele that include the world s largest mobile operators, wholesale carriers and utility companies spanning 75+ countries, our networking professionals and product experts have a deep understanding of what it takes to deliver a world-class and hassle-free customer service experience through Software Enabled Transformation.

Our services support team consists of 350+ resources with extensive experience in Wireless, Optical, DWDM, OTN, PTN, Switching/ Routing and Network Management domains.

Tejas Networks offers one of the most comprehensive professional services portfolios in the industry covering the entire network delivery lifecycle ranging from network definition and deployment to network operations and transformation. Our end-to-end services portfolio is designed to optimize your Total Cost of Ownership (TCO) through well-researched transformation programs and technology enablers.

• Supporting 500+ Networks in 75+ Countries
• 24/7 Technical Support with 26 Support Centres Across the Globe
• Right First Time to Ensure Zero-Defect Installations 99.999% Network Uptime Delivered Consistently

Team works closely with PLM, HW and SW architects, sales and customer account teams to innovate and develop network deployment strategy for a broad spectrum of networking products and software solutions. As part of this team, you will get an opportunity to validate, demonstrate and influence new technologies to shape future optical, routing, fibre broadband and wireless networks.

What you work:

• As a senior engineer, you will have to handle all the issues raised by Customer and partner and should resolve the issues within the defined SLA.
• Should be ready to visit sites (INTNL Travel) as well to resolve issues if need be.
• Should coordinate with Internal and testing teams for the issues resolution and determine the Root cause.
• Resolutions and Root cause analysis should be shared to the customer within SLA.
• Preparing the Lab setup for troubleshooting purpose.
• Share weekly SLA to Customers and internally.
• Daily updates on issue tracking, Troubleshooting and handover to next shift engineer.
• Proactive Performance monitoring of entire customer Network.
• 7x24x365 NOC support.

Mandatory skills

• Should be proficient in Technologies like DWDM, OTN, FTTH (OLT & ONT),
• SDH equipment issues Troubleshooting and resolution
• Should have been a part of TAC2/3 team.
• Should have been a part of I&C and testing of DWDM and OTN equipment s.
• Experience in NMS, L2-L3 switch, IP-MPLS TP.
• Experience in Troubleshooting and configuration.

Desired skills:

• Familiarity with networking concepts such as BGP (Border Gateway Protocol), OSPF, IS-IS, VLAN and QoS.
• Fair knowledge in the major architectural components of an MPLS VPN.
• Should be able to debug the network issues, train & guide network engineers.
• Excellent Verbal/Written communication skills, Polite, Team player, Individual contributor, Self-learner.
• Familiar with coding/ scripting and automation.

Preferred Qualifications:

• Experience:3 to 6 years experience from Telecommunication or Networking background.
• Education:Tech/BE (CSE/ECE/EEE/IS) or any other equivalent degree.

Diversity and Inclusion Statement:

• Tejas Networks is an equal opportunity employer. We celebrate diversity and are committed to creating all inclusive environment for all employees.
• We welcome applicants of all backgrounds regardless of race color, religion, gender, sexual orientation, age or veteran status.
• Our goal is to build a workforce that reflects the diverse communities we serve and to ensure every employee feels valued and respected.