Customer Experience Representative- Cisco Job in Tech Data

Job Purpose:

To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business:

• Responds to inquiries.

• Expedites critical orders.

• Communicates dispositions.

• Researches and resolves problems.

• Research orders.

• Provides quote preparation.

• Orders tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and-or other such support to sales team members and-or external customers.

• Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.

• Performs other duties as assigned.

Responsibilities:

• Customer value realisation

• Customer satisfaction

• Revenue growth

• Increased adoption

Knowledge, Skills and Experience:

• >3 to 5 Years of relevant work experience

• Required Education: Bachelor's Degree

• Able to execute instructions and to request clarification when needed.

• Able to recognize and attend to important details with accuracy and efficiency.

• Able to communicate clearly and convey necessary information.

• Able to collaborate and build solid, effective working relationships with others.

Key Skills

What s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.