BriefCase
BriefCase

Customer Experience Team Lead Job in Ihsmarkit

Customer Experience Team Lead

Ihsmarkit 4+ weeks ago
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Job Summary

Responsibilities:

    • Oversee your team s day-to-day activities
    • Ensure that all tasks are completed and goals are met
    • Train and coach team members
    • Provide instructions, direction, or guidance to complete daily tasks
    • Perform daily tasks and projects as needed
    • Perform regular one-on-one meetings with direct reports
    • Address performance issues working directly with the Manager
    • Communicate any process improvement ideas to their Manager
    • Prepare progress and status report to the Manager
    • Participate in recruitment activities
    • On-board and train new employees

Preferred Qualifications:

    • 1-2 years experience in customer experience or account management
    • 1-2 years experience managing people
    • Exceptional organizational and time management skills
    • Strong knowledge in MS Excel/Sheets and the ability to analyze and report on data
    • Experience using Google and Office Suites, Microsoft Access, Adobe Acrobat, Basecamp
    • Exceptional customer service skills
    • Exceptional interpersonal, verbal and written communication skills
    • Minimum Associates Degree (Bachelor Degree preferred)
    • Experience with international travel or education documentation, considered an asset
Experience Required :

1 to 2 Year

Vacancy :

2 - 4 Hires

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