Customer Experience Document Specialist Job in Ihsmarkit

In this role, you will:

• Review student documents to ensure student eligibility for consideration across diverse educational backgrounds
• Work with our partnership schools and recruiters to resolve application issues and submit quality applications on behalf of our students
• Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes
• Empathetically communicate application outcomes to our students, whether positive or negative
• Assist applicants with program inquiries and requirements
• Provide advisement to students on alternative program options that meet their interests and educational backgrounds
• Communicate with our partner school to cultivate positive relationships and clarify application processing ambiguities
• Ensure application processes are regularly updated to ensure the precision of process detail

Qualifications:

• 1-3 years customer service experience
• Flexibility to work on a North American (Eastern Standard Time)schedule on occasion
• Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness
• Strong analytical abilities, detail-oriented and high level of accuracy
• Working knowledge of Google spreadsheets, Microsoft Word and Gmail
• Adept researching and problem-solving capabilities
• Someone who thrives in a collaborative, teamwork environment
• Aptitude for prioritizing tasks with attention to detail to ensure information accuracy
• Ability to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures
• An ability to work cross-functionally to ensure application processing consistency and efficiency
• Exceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships
• Excellent interpersonal skills and verbal and written communication skills in English
• Professional references available for review

What we offer:

• Besides having the opportunity to work with a brilliant and globally diverse team we also offer:
• The opportunity to have an impact on a product that is positively affecting change to thousands of students lives every day
• To work with a brilliant and globally diverse team that is the fastest growing in the Waterloo region
• Great compensation and benefits package to keep you healthy and happy!