BriefCase
BriefCase

Customer Support Engineer Job in Team Vunet Systems

Customer Support Engineer

Team Vunet Systems 4+ weeks ago
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Job Summary

Roles & Responsibilities

  • Responsible and Accountable for Customer Satisfaction pertaining to all support activities for the customers.
  • Being responsive, proactive and empathetic to customer support issues
  • Responsible for providing timely and effective solutions for customer requests.
  • Performs basic analysis of support requirements.
  • Resolves support requests using available documentation and acquired knowledge.
  • Work with vunet product/platform team to provide bug fixes for customer support related issues
  • Provide escalation to next level support if the issues is not resolved by L1/L2
  • Track and update ticket details on the vunet support portal and close the ticket once the issue is resolved
  • Create documentation and update knowledge base in Vunet portal
  • Participate on daily and weekly status review calls with customer support manager
  • Provide feedback to enhance customer service procedures, policies, and standards to make them more effective and efficient.

Skills & Experience

  • 4-5 years of experience in IT Infrastructure Management
  • Working experience on Linux - Ubuntu
  • Experience in working with large scale IT infra, including applications, databases, servers, networking
  • Experience in working with IT Infra Monitoring tools, Log Analytics tools, Automation tools
  • Hands on experience in scripting
  • Knowledge/Experience in the following technologies will be an added plus: Elastic search, MongoDB, Big Data, SQL databases, ELK stack, REST APIs, web services, JMX
  • Engineering Graduation in any discipline.
  • Able to prioritise and execute tasks when under severe customer pressures
  • Excellent communication skills
  • Self Motivated and ability to be productive in a fast-paced, dynamic environment
Experience Required :

4 to 5 Years

Vacancy :

2 - 4 Hires

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