Customer Support Engineer Level 1 (field Engineer) Job in Symmetrix Computer Systems Pvt Ltd
Customer Support Engineer Level 1 (field Engineer)
Symmetrix Computer Systems Pvt Ltd
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
- No of positions: 2
- Locations: BTM layout but should be able to travel to the location of the customer as and when the calls are received / assigned
- Budget: as per Karnataka Labour Act. PF, ESI, Bonus & Professional Tax will be deducted as per prevailing Govt Rules. BUS Pass amount will be reimbursed or if using a two-wheeler, we have schemes to reimburse based on the distance traveled to attend official work
- Qualification: The minimum qualification should be +2 / PUC passed. Diploma / ITI in IT / IS will be desirable
- Experience: Minimum 1 year
- Certifications: Should possess atleast one certification in Microsoft / Network /Server
- Skills:
- Should have good knowledge on Desktop Hardware, Local Area network, Windows 8/10/ MS office installation & configuration of Email / Outlook
- Should have worked atleast 6 months handling hardware / LAN / Windows OS & MS Office installation & troubleshooting
- Should be able to communicate in English (verbal)
- Job Description:
- Attend to user calls w.r.t. Desktop / Laptop/ Network related issues
- Install & configure any desktop / laptop / MS office / Tally / Anti Virus software etc
- Customer call report & Daily report & weekly report
- Follow the instructions of IT related tasks assigned by the Team leader & give periodic update on the status of the work
- Must possess 2 Wheeler Driving License Candidates owning a two wheeler will be desirable
- Process for Selection:
- Telephonic interview by the Team Leader to assess the communication skills and basic technical knowledge
- Written test conducted at our office Should score atleast 25 out of 40
- Personal interview Technical & HR
Experience Required :
Minimum 1 Year
Vacancy :
2 - 4 Hires
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