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BriefCase

Senior Product Support Engineer-asset Management Job in Symphony Summitai

Senior Product Support Engineer-asset Management

Symphony Summitai 4+ weeks ago
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Job Summary

Job description

  • Experience in handling software product customers for Delighted Customer Support.
  • Ability to participate in team activities and be a customer advocate for the assigned list of customers. Willingness to carry out the various activities assigned to them and complete them to closure. Overall open mindedness to be able to take up any activity with a positive attitude and a willingness to learn new skills and technologies.
  • Handling customer attention, following up on customer issues and clarifications, carry out first line of troubleshooting steps, work with Development/Testing teams to get customer issues resolved
  • Open to 24/7 work timings
  • Web and Database Support with a clear understanding of the basics of the application, technology and domain.
  • Considerable experience in dealing with a wide range of customers with high level support and understanding and excellent communication skills both verbal and written
  • Considerable experience, including delivering support for web and database applications in a variety of professional environments.
  • Relevant technical experience to include Application support, database maintenance and migration activities, exposure SQL & Dot Net

Exposure and working knowledge of one or more ITSM tools in the capacity of an administrator

Functional experience:

  • Asset Management:
    Responsibilities

    • ITIL Asset Management concept
    • Tracking the assets till end of the life
    • Understanding the software metering
    • WMI, SSH & SNMP concepts
    • Asset life cycle
    • Basic windows commands, batch scripting
  • Availability Management (Operations Management):
    Responsibilities

    • ITIL operations management concept
    • Knowledge of any monitoring tools
    • Knowledge of CMDB
    • WMI, SSH & SNMP concepts
    • Knowledge of networking (basics), servers, routers ..etc

    • Experience:

    At least 5 years

    • Considerable experience, including delivering support for web and database applications in a variety of professional environments.
    • Relevant technical experience to include Application support, database maintenance and migration activities, exposure SQL & Dot Net

    Exposure and working knowledge of one or more ITSM tools in the capacity of an administrator

    Minimum Qualification:

    • Bachelors Degree preferred or equivalent experience.

    Technical Knowledge

    • ITIL Expertise
    Experience Required :

    Fresher

    Vacancy :

    2 - 4 Hires

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