Service Desk L1 Job in Tata Consultancy Services
Service Desk L1
Tata Consultancy Services
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
Job Description First point of contact for all IT support related issues, managing incidents and the fulfillment of service requests across channels
Knowledge on O365, MS office Suite, Active Directory, Hardware and Software related troubleshooting skills
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Documenting processes and maintaining service desk records
Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
Willingness to work in rotational shifts including night shifts
Must be a strong cross-team collaborator
Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI' Location Bangalore Job Function IT INFRASTRUCTURE SERVICES Role Analyst Job Id 330557 Desired Skills Service Desk Desired Candidate Profile Qualifications : BACHELOR OF ENGINEERING
Qualification : Bachelor of Engineering
Knowledge on O365, MS office Suite, Active Directory, Hardware and Software related troubleshooting skills
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Documenting processes and maintaining service desk records
Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
Willingness to work in rotational shifts including night shifts
Must be a strong cross-team collaborator
Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI' Location Bangalore Job Function IT INFRASTRUCTURE SERVICES Role Analyst Job Id 330557 Desired Skills Service Desk Desired Candidate Profile Qualifications : BACHELOR OF ENGINEERING
Qualification : Bachelor of Engineering
Experience Required :
2 to 4 Years
Vacancy :
2 - 4 Hires
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