Customer Service Representative Job in Sunknowledge Services Inc.
Customer Service Representative
- Kolkata, West Bengal
- Not Disclosed
- Full-time
Job Description:
~ Provide customers with the required information related to the product or service/or gather information
~ Use questioning and listening skills that support effective communication
~ Apply the elements of building positive rapport with different types of customers over the phone
~ Keep one updated with latest US healthcare rules & regulations
~ Apply critical thinking and critical decision making for completing tasks
~ Notify Supervisor when an incident or situation may require escalation to a higher level
~ Apply the proper telephone etiquette to satisfy various customer situations
~ Identify voice skills and how to enhance a good telephone presentation
~ Prepare standard reports using Excel spreadsheets and MS Word documents
~ Other duties as assigned
~ Good inter-personal, problem solving and analytical skills and equipped with learning abilities
~ Display time flexibility towards shifts as per work floor requirements
~ Identify process improvements, offers solutions and communicates recommendations to management
Desired Profile:
~ Excellent communication skills in English (Both Oral and written)
~ 0-1 year of International BPO experience (Freshers can also apply)
~ Good leadership & analytical skills
~ Willing to work in 24/7 environment
~ An inherent quality of being a good team player with zeal to succeed
~ Should be available to join ASAP
Other Details:
Process: US healthcare. 5 days working & 2 days weekly off.
To Apply:
If you have specific commercial experience in a similar role please email your CV, covering letter and links to relevant work examples to
jobs@sunknowledge.com
0 to 1 Years
10+ Hires
