Customer Relations Executive Job in Skyking
Customer Relations Executive
- Kolkata, West Bengal
- Not Disclosed
- Full-time
- Permanent
POSTED ON: September 25th, 2016 Skyking Courier Service(Skyking) is looking for savvy and experienced Customer Service Representative who will be the face of the organization and will represent it in-front of its customers
Key Responsibilities Responding to Customer Complaints over the phone, email and an internal chat system
Co-coordinating with other Customer Service Representatives within Skyking and providing effective resolutions to Customer's queries
Managing Billing and Delivery Reports of Key Customer Accounts
Assisting the sales team in their day-to-day operations
Responding to pick-up/special delivery requests
Managing Skyking's overall Social Media Portfolio in Facebook, LinkedIn and Twitter
Skyking operates in an extremely innovative, entrepreneurial and problem solving work culture. It is of primary importance that every member of this team believes in the mission and vision of the corporation. Relevant work experience in a start-up/Fortune 500 company environment is appreciated.
Requirments 2 years progressive Customer Service or Direct Marketing Experience
Outstanding problem solving and analytical skills
Excellent written and oral communication skills, judgment and decision making skills, ability to work under continual deadline pressure and ability to understand and coach/teach others, show high level of ethics and team work
Basic computer operating skills
Basic knowledge and operating skills in MS Office
Basic knowledge of key social media platforms such as Facebook, Twitter and LinkedIn
Experience in managing Social Media Portfolio in their past job is a plus
Keywords : Customer Relationship, Social Media Primary Location : Kolkata
Minimum 2 Years
2 - 4 Hires
