Associate Manager - Payroll Operations Job in Standard Chartered

Associate Manager - Payroll Operations

Standard Chartered 4+ weeks ago

Chennai, Tamil Nadu
Not Disclosed
Full-time

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Job Summary JOB SUMMARY Payroll is one of the few processes that have high visibility due to the involvement of the Regional / Country / Business Heads of HR and HRBPs and direct touch point to the employee. The primary purpose of this role is to lead the Payroll Operations of the bank, including continuous improvement projects, execution of payroll strategy, strengthening the process controls and deliver quality and cost effective services to country and manage strong team of payroll professionals within GPS. RESPONSIBILITIES Client & Business Drive a high performing team of payroll professionals and manage multiple geography/locations payroll process. Drive seamless delivery of payroll including the year-end activities for the assigned region/ set of countries. Ensure adherence to payroll KPIs & SLAs Ensure agreed process controls designed are operated efficiently Ensure region / Country HR Operational requirements are met and measured through defined performance metrics Monitor trends, review root cause and follow through actions to strengthen process controls Effective coordination with other GPS departments during global processes / normal BAUs, work towards the collective agenda of One HR . Partner with other GPS units on Regulatory and Audit support. Drive stakeholder engagement; provide solutions to the business problems with Strong focus on employee experience within SLA boundaries Approving the payroll and authorized to process necessary payment to employees, ex-employees or regulators Payroll process standardization and sharing of best practices drive hubbing initiatives. Drive Operation within budgets & support GPS initiatives to achieve projected cost saves in the existing Driving process automation and improvements initiatives in the payroll process Successfully supports execution of payroll strategy and planned initiatives Collaborate effectively with the teams within and outside of HR to deliver coordinated, integrated, end-to-end processes and solutions Review and minimize late data inputs, exceptions to the process. Continued stakeholder management through governance forums/ periodic meetings Technology & Process Successfully supports execution of payroll strategy and planned initiatives Driving process automation and improvements initiatives in the payroll process Challenge Status Quo, drive change the way we do the process currently Focus and support technological enhancements as per group standards and BAU requirements People & Culture Manage a team of payroll professionals (Process Specialists/ Checkers/ makers) and continuously motivate and coach them. Development plan for the team and work upgrading the skills of the employees. Job allocation and rotation with-in the team ensuring BCP. Identify the training needs & lead cross training initiatives and ensure that the employees are trained to perform multiple country payroll. Our Ideal Candidate Excellent spoken and written communication skills, including effective questioning and active listening Demonstrate excellent customer relations skills Experience in using problem solving tools and techniques Ability to interpret data, analyze trends and use them effectively for resolving / pre-empting problems Ability to manage competing priorities and resource demands to deliver outcomes within agreed SLAs Forms effective relationships with key Stakeholders across the matrix, specifically other GPS teams, HR specialists, country service delivery and Heads of HR Good facilitation, coaching and influencing skills

Experience Required :

Fresher

Vacancy :

2 - 4 Hires